Shipping

We offer free USPS First Class shipping on all domestic orders. USPS Priority shipping is available for an additional charge.

All international orders will ship USPS First Class.

Once you have placed your order, please allow 1-3 days to process your order. You will receive a confirmation email when your order is shipped. Please allow 2–7 days for your package to be delivered. Our shipping department is not available on Saturdays or Sundays. During holidays and other busy times of the year it may take longer to process orders.

HNS21™ ships from Carrollton, TX via United States Postal Service.

HNS21™ will ship to PO Box address within the United States only as requested. Please indicate this in “special instructions” when checking out.

Return Policy

We offer 100% Satisfaction Money Back Guarantee. PLEASE NOTE it is 100% Money Back Guarantee ONLY if you try the product for 30 days. You MUST take the product correctly for 1 month: Take twice daily – 1 in the morning & 1 in the late afternoon/night. Products eligible for return must contain the original invoice and packaging.

How to Return Your Item

If you need to make a return, please contact us at info@hns21.com. Please e-mail the following:

Name on the order
Order Number
Date of Purchase
Name of items you are returning
Reason for return
Upon receiving this information, we will issue an RA number that is to be placed on the outside of the package.

You are responsible for return shipping charges. We recommend using a carrier that provides tracking, such as priority mail or delivery confirmation. HNS21/Genostim® Performance Labs is not responsible for lost shipments.

For returns, please ship to:

Genostim® Performance Labs
PMB 241
1900 Preston Rd. #267
Plano, TX 75093

A copy of your invoice needs to be included in order to process your refund.